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Shadow on the
leading edge of the
scanned data.
Are the feed rollers dirty? Clean the feed rollers.
For more details, refer to "5.2 Cleaning the
ADF" (page 211).
Vertical line on the
scanned data.
Are the glass scanner windows dirty? For more details on cleaning the glass
scanner windows, refer to "Chapter 5 Scanner
Care" (page 209).
Scanned data appears
skewed or distorted.
Has the document been loaded correctly? Load the document correctly.
Quality of scanned
data is poor.
Are the glass scanner windows dirty? Clean the glass scanner windows.
Cannot login with
administrator
password.
Was the Caps Lock on when the
password was entered?
Turn off the Caps Lock and try logging in
again.
If the password has been lost or forgotten,
contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service
provider.
The "Keyboard error
or not keyboard
present" message is
shown on the screen,
the scanner does not
startup.
After turning the scanner off, was the
power turned back on again
immediately?
Disconnect the AC cable from the scanner,
wait at least ten seconds, then reattach the
cable and turn the power back on again. If the
problem persists, contact your FUJITSU
scanner dealer or an authorized FUJITSU
scanner service provider.
Input field entry
entered via the
keyboard does not
appear on the screen.
Has the input field been selected? Try the followings:
• Select the input field and try again.
• Press the [Cancel] button and try again.
No response from
pressing tab or enter
key after a file
download operation
has been selected via
the web interface.
Has the [Download], [Get CSV] or
[Backup] button been selected?
If a file download operation has been
selected, there may be no response from
pressing the tab or enter key. In this case, try
using the mouse.
Problem Check item Suggestion
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