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■ Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement

on page 197

■ Returning an EX8200 Switch or Component for Repair or Replacement

Packing an EX3200 or EX4200 Switch or Component for Shipping

If you are returning a switch or component to Juniper Networks for repair or

replacement, pack the item as described in this topic.

Before you begin packing an EX3200 and EX4200 switch or component, ensure that

you have:

■ Taken the necessary precautions to prevent ESD damage (see “Prevention of

Electrostatic Discharge Damage on EX Series Switches” on page 236).

■ Retrieved the original shipping carton and packing materials. Contact your JTAC

representative if you do not have these materials, to learn about approved packing

materials. See “Contacting Customer Support to Obtain Return Materials

Authorization for EX Series Switches” on page 199.

Ensure that you have the following parts and tools available to pack an EX3200 or

EX4200 switch:

■ Antistatic bag, one for each component

■ Electrostatic discharge (ESD) grounding strap

■ Phillips (+) screwdriver, number 2

This topic describes:

■ Packing an EX3200 or EX4200 Switch for Shipping on page 201

■ Packing EX3200 or EX4200 Switch Components for Shipping on page 202

Packing an EX3200 or EX4200 Switch for Shipping

To pack a switch for shipping:

1. Attach the electrostatic discharge (ESD) grounding strap to your bare wrist and

connect the strap to the ESD point on the chassis or to an outside ESD point if

the switch is disconnected from earth ground. For more information about ESD,

see “Prevention of Electrostatic Discharge Damage on EX Series Switches” on

page 236.

2. On the console or other management device connected to the switch (to the

master switch in a Virtual Chassis configuration), enter the CLI operational mode

and issue the following command to shut down the switch software:

user@switch> request system halt

Wait until a message appears on the console confirming that the operating system

has halted. For information about the request system halt command, see the

Packing an EX3200 or EX4200 Switch or Component for Shipping ■ 201

Chapter 16: Returning the Switch or Switch Components

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